About Titan Claims

Titan Claims Management brings together superior claims administration, managed care, and ancillary service providers to create a nationwide “Best in Class” claims management solution for the workers’ compensation program insurance space. Titan provides close oversight of all claim management components to drive optimal program loss performance.

Titan does not simply bring service organizations together in a loose conglomeration, but integrates the operations of these services through a combination of comprehensive instructions, aggressive performance standards, and claim information access. This approach creates resource efficiencies that enable better claim-level decisions – leading to improved claim outcomes. Over this structure, Titan conducts intense oversight of the entire claim handling process managed by a staff of experienced professionals.

Director of Claims of Titan Claims Management
Jacqueline Wilder

Claims Analyst of Titan Claims Management
Natalie Cicconi

Director of Claims of Titan Claims Management

Jacqueline Wilder

Jacqueline is responsible for technical claims oversight activities, qualitative improvement, claims auditing., litigation management and broker/policyholder service. Jacqueline’s expertise in large loss reserving, claim investigation and litigation management support her analysis and audit of claim files to ensure expeditious and economical resolutions.

Prior to joining Titan, Jacqueline was a Senior Claim Representative at AIG. As a dedicated adjuster on large accounts, Jacqueline handled complex claims for owner-controlled insurance policies (OCIPs), seasonal farm labor contractors, and addiction rehabilitation facilities. Jacqueline is a graduate of Virginia Commonwealth University with a Bachelor of Science in Statistics and Operations Research.

Phone:858.724.5151

Email:

Claims Analyst of Titan Claims Management

Natalie Cicconi

Natalie is responsible for supporting claims oversight activities including auditing for reserve accuracy and compliance with best practices and litigation management.

Natalie is a graduate of Cal State San Bernardino with a Bachelor of Arts in Psychology. She previously held the position of senior claims adjuster for approximately 10 years before joining Titan.

Phone:858.724.5154

Email:

Clinical Director

Leilani Isadore

Prior to joining Titan, I was a catastrophic nursing supervisor at Genex. Prior to that, I worked in quality management for Aetna/CVS and served as a case manager for Coventry Workers’ Comp Services. I graduated from UCLA with a Bachelor of Arts in English and from UCLA School of Nursing with a Master of Science in Nursing.

Email:

Phone:858.724.5155

In addition to oversight of the entire claims administrative process, Titan utilizes analytics and customized ancillary services to drive outcomes at the claim level. This includes:

Predictive analytics to identify and intervene on claims likely to become litigated
An aggressive return-to-work program to minimize indemnity loss, including an innovative temporary non-profit work assignment option
Broad use of case management to ensure appropriate and timely provision of care, with nurses domiciled within the claims team to facilitate adjuster collaboration
A comprehensive SIU program focused on provider and claimant fraud prevention and prosecution
An intensely curated panel of litigation firms focused on early claim resolutions

Resources

Disclaimer

Titan Claims Management provides claims oversight, managed care and fraud mitigation services for the following carriers:

Sompo International: Endurance Assurance Corporation – Policy prefix EA
Falls Lake Fire & Casualty – Policy prefix FLA
Falls Lake National Insurance Company – Policy prefix FNA
StarStone National Insurance Company – Policy prefixes T2 and T6
Accredited Surety & Casualty Company – Policy prefixes 1AT and 1AG
The Republic Group – Policies effective 3/1/12 forward including Republic Underwriters Insurance Company (policy prefix ATW), Republic Lloyds (policy prefix ARL), Republic Fire & Casualty Insurance Company (policy prefix AFC), and Southern Insurance Company (policy prefix ASI). For policies effective 2/28/12 and prior, claims are handled by AmTrust